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Why the McGowan government will have an uphill battle rebuilding trust in the SafeWA app.
QR code contact-tracing apps are a crucial part of our defence against COVID-19. But their value depends on being widely used, which in turn means people using these apps need to be confident their data won’t be misused.
That’s why this week’s revelation that Western Australian police accessed data gathered using the SafeWA app are a serious concern.
WA Premier Mark McGowan’s government has enjoyed unprecedented public support for its handling of the COVID-19 pandemic thus far. But this incident risks undermining the WA public’s trust in their state’s contact-tracing regime.
While the federal government’s relatively expensive COVIDSafe tracking app — which was designed to work automatically via Bluetooth — has become little more than the butt of jokes, the scanning of QR codes at all kinds of venues has now become second nature to many Australians.
These contact-tracing apps work by logging the locations and times of people’s movements, with the help of unique QR codes at cafes, shops and other public buildings. Individuals scan the code with their phone’s camera, and the app allows this data to be collated across the state.
That data is hugely valuable for contact tracing, but also very personal. Using apps rather than paper-based forms greatly speeds up access to the data when it is needed. And when trying to locate close contacts of a positive COVID-19 case, every minute counts.
But this process necessarily involves the public placing their trust in governments to properly, safely and securely use personal data for the advertised purpose, and nothing else.
Australian governments have a poor track record of protecting personal data, having suffered a range of data breaches over the past few years. At the same time, negative publicity about the handling of personal data by digital and social media companies has highlighted the need for people to be careful about what data they share with apps in general.
The SafeWA app was downloaded by more than 260,000 people within days of its release, in large part because of widespread trust in the WA government’s strong track record in handling COVID-19. When the app was launched in November last year, McGowan wrote on his Facebook page that the data would “only be accessible by authorised Department of Health contact tracing personnel”.
In spite of this, it has now emerged that WA Police twice accessed SafeWA data as part of a “high-profile” murder investigation. The fact the WA government knew in April that this data was being accessed, but only informed the public in mid-June, further undermines trust in the way personal data is being managed.
McGowan today publicly criticised the police for not agreeing to stop using SafeWA data. Yet the remit of the police is to pursue any evidence they can legally access, which currently includes data collected by the SafeWA app.
It is the government’s responsibility to protect the public’s privacy via carefully written, iron-clad legislation with no loopholes. Crucially, this legislation needs to be in place before contract-tracing apps are rolled out, not afterwards.
It may well be that the state government held off on publicly disclosing details of the SafeWA data misuse until it had come up with a solution. It has now introduced a bill to prevent SafeWA data being used for any purpose other than contact tracing.
This is a welcome development, and the government will have no trouble passing the bill, given its thumping double majority. Repairing public trust might be a trickier prospect.
Trust is a premium commodity these days, and to have squandered it without adequate initial protections is a significant error.
The SafeWA app provided valuable information that sped up contact tracing in WA during Perth’s outbreak in February. There is every reason to believe that if future cases occur, continued widespread use of the app will make it easier to locate close contacts, speed up targeted testing, and either avoid or limit the need for future lockdowns.
That will depend on the McGowan government swiftly regaining the public’s trust in the app. The new legislation is a big step in that direction, but there’s a lot more work to do. Trust is hard to win, and easy to lose.
Tama Leaver, Professor of Internet Studies, Curtin University
This article is republished from The Conversation under a Creative Commons license. Read the original article.
Web’s inventor says news media bargaining code could break the internet. He’s right — but there’s a fix
Tama Leaver, Curtin University
The inventor of the World Wide Web, Tim Berners-Lee, has raised concerns that Australia’s proposed News Media and Digital Platforms Mandatory Bargaining Code could fundamentally break the internet as we know it.
His concerns are valid. However, they could be addressed through minor changes to the proposed code.
How could the code break the web?
The news media bargaining code aims to level the playing field between media companies and online giants. It would do this by forcing Facebook and Google to pay Australian news businesses for content linked to, or featured, on their platforms.
In a submission to the Senate inquiry about the code, Berners-Lee wrote:
Specifically, I am concerned that the Code risks breaching a fundamental principle of the web by requiring payment for linking between certain content online. […] The ability to link freely — meaning without limitations regarding the content of the linked site and without monetary fees — is fundamental to how the web operates.
Currently, one of the most basic underlying principles of the web is there is no cost involved in creating a hypertext link (or simply a “link”) to any other page or object online.
When Berners-Lee first devised the World Wide Web in 1989, he effectively gave away the idea and associated software for free, to ensure nobody would or could charge for using its protocols.
He argues the news media bargaining code could set a legal precedent allowing someone to charge for linking, which would let the genie out of the bottle — and plenty more attempts to charge for linking to content would appear.
If the precedent were set that people could be charged for simply linking to content online, it’s possible the underlying principle of linking would be disrupted.
As a result, there would likely be many attempts by both legitimate companies and scammers to charge users for what is currently free.
While supporting the “right of publishers and content creators to be properly rewarded for their work”, Berners-Lee asks the code be amended to maintain the principle of allowing free linking between content.
Google and Facebook don’t just link to content
Part of the issue here is Google and Facebook don’t just collect a list of interesting links to news content. Rather the way they find, sort, curate and present news content adds value for their users.
They don’t just link to news content, they reframe it. It is often in that reframing that advertisements appear, and this is where these platforms make money.
For example, this link will take you to the original 1989 proposal for the World Wide Web. Right now, anyone can create such a link to any other page or object on the web, without having to pay anyone else.
But what Facebook and Google do in curating news content is fundamentally different. They create compelling previews, usually by offering the headline of a news article, sometimes the first few lines, and often the first image extracted.
For instance, here is a preview Google generates when someone searches for Tim Berners-Lee’s Web proposal:
Evidently, what Google returns is more of a media-rich, detailed preview than a simple link. For Google’s users, this is a much more meaningful preview of the content and better enables them to decide whether they’ll click through to see more.
Another huge challenge for media businesses is that increasing numbers of users are taking headlines and previews at face value, without necessarily reading the article.
This can obviously decrease revenue for news providers, as well as perpetuate misinformation. Indeed, it’s one of the reasons Twitter began asking users to actually read content before retweeting it.
A fairly compelling argument, then, is that Google and Facebook add value for consumers via the reframing, curating and previewing of content — not just by linking to it.
Can the code be fixed?
Currently in the code, the section concerning how platforms are “Making content available” lists three ways content is shared:
- content is reproduced on the service
- content is linked to
- an extract or preview is made available.
Similar terms are used to detail how users might interact with content.
If we accept most of the additional value platforms provide to their users is in curating and providing previews of content, then deleting the second element (which just specifies linking to content) would fix Berners-Lee’s concerns.
It would ensure the use of links alone can’t be monetised, as has always been true on the web. Platforms would still need to pay when they present users with extracts or previews of articles, but not when they only link to it.
Since basic links are not the bread and butter of big platforms, this change wouldn’t fundamentally alter the purpose or principle of creating a more level playing field for news businesses and platforms.
In its current form, the News Media and Digital Platforms Mandatory Bargaining Code could put the underlying principles of the world wide web in jeopardy. Tim Berners-Lee is right to raise this point.
But a relatively small tweak to the code would prevent this, It would allow us to focus more on where big platforms actually provide value for users, and where the clearest justification lies in asking them to pay for news content.
For transparency, it should be noted The Conversation has also made a submission to the Senate inquiry regarding the News Media and Digital Platforms Mandatory Bargaining Code.
Tama Leaver, Professor of Internet Studies, Curtin University
This article is republished from The Conversation under a Creative Commons license. Read the original article.
Digital Culture Links: October 29th through November 8th
Links for October 29th through November 8th:
- Backdown on internet filter plan [SMH] – YAY! “The [Australian] government has finally backed down on its plan for a controversial mandatory internet filter, and will instead rely on major service providers to block ”the worst of the worst” child abuse sites. The retreat on the filter, which Labor proposed from early in its term, comes after a strong campaign by providers. Opponents argued it would not be effective, would be costly and slow down services, and involved too much censorship. Communications Minister Stephen Conroy, who strongly argued the case for years, will announce on Friday that providers blocking the Interpol worst of the worst list ”will help keep children safe from abuse”. ”It meets community expectations, and fulfils the government’s commitment to preventing Australian internet users from accessing child-abuse material online.” The government will use its powers under the telecommunications legislation, so Senator Conroy will say a filter law will not be needed.”
- Barack Obama victory tweet becomes most retweeted ever [guardian.co.uk] – “Barack Obama has celebrated winning another term as US president by tweeting a photograph of himself hugging his wife, Michelle – which almost immediately became the most popular tweet of all time. The tweet, captioned “Four more years”, had been shared more than 400,000 times within a few hours of being posted, and marked as a favourite by more than 70,000.” (It’s now over 800,000 retweets!)
- Announcing Instagram Profiles on the Web! [Instagram Blog] – Instagram adds full web profiles for all (public) Instagram accounts. While users can still only upload from mobile devices (for now), Instagram embracing the fuller web, probably as part of the larger integration with Facebook.
- Mobile Apps Have a Ravenous Ability to Collect Personal Data [NYTimes.com] – “Angry Birds, the top-selling paid mobile app for the iPhone in the United States and Europe, has been downloaded more than a billion times by devoted game players around the world, who often spend hours slinging squawking fowl at groups of egg-stealing pigs. While regular players are familiar with the particular destructive qualities of certain of these birds, many are unaware of one facet: The game possesses a ravenous ability to collect personal information on its users. When Jason Hong, an associate professor at the Human Computer Interaction Institute at Carnegie Mellon University, surveyed 40 users, all but two were unaware that the game was noting and storing their locations so that they could later be the targets of advertising.”
Relief. Now, back to work …
Four more years. twitter.com/BarackObama/st…
— Barack Obama (@BarackObama) November 7, 2012
Digital Culture Links: July 25th through July 30th
Links for July 25th through July 30th:
- Apple, Microsoft refuse to appear before IT pricing inquiry [The Age] – “A[n Australian] parliamentary committee wants to force computer giant Apple to appear before it after members became frustrated with the company’s refusal to co-operate. Hearings into the pricing of software and other IT-related material such as games and music downloads will begin in Sydney tomorrow but neither Apple nor Microsoft will appear. ”Some of the big names in IT have taken local consumers for a ride for years but when legitimate questions are asked about their pricing, they disappear in a flash,” Labor MP and committee member Ed Husic told Fairfax Media. ”Within our growing digital economy, there are reasonable questions to be answered by major IT companies on their Australian pricing. These companies would never treat US consumers in this way.” Both Microsoft and Adobe provided submissions to the inquiry.”
- Don’t tweet if you want TV, London fans told [The Age] – “Sports fans attending the London Olympics were told on Sunday to avoid non-urgent text messages and tweets during events because overloading of data networks was affecting television coverage. Commentators on Saturday’s men’s cycling road race were unable to tell viewers how far the leaders were ahead of the chasing pack because data could not get through from the GPS satellite navigation system travelling with the cyclists. It was particularly annoying for British viewers, who had tuned in hoping to see a medal for sprint king Mark Cavendish. Many inadvertently made matters worse by venting their anger on Twitter at the lack of information. An International Olympic Committee spokesman said the network problem had been caused by the messages sent by the hundreds of thousands of fans who lined the streets to cheer on the British team. “Of course, if you want to send something, we are not going to say ‘Don’t, you can’t do it’,… “
- Olympics 2012, Sir Tim Berners Lee and Open Internet [Cerebrux] – Great to see the 2012 London Olympics celebrating World Wide Web inventor, Sir Tim Berners-Lee. “Flash forward to last night, he was honored as the ‘Inventor of the World Wide Web’ at the 2012 Summer Olympics opening ceremony. Berners-Lee is revealed in front of a computer keyboard into which he types a message, which is then rendered in lights in the stands of Olympic Stadium: “This is for everyone.” and a message simultaneously appeared on his Twitter account: Tim Berners-Lee@timberners_lee This is for everyone #london2012 #oneweb #openingceremony @webfoundation @w3c
28 Jul 12. A great quote that resembles the openness and the fact that some things should belong to humanity.” - The Rise of the “Connected Viewer” [Pew Research Center’s Internet & American Life Project] – “Half of all adult cell phone owners now incorporate their mobile devices into their television watching experiences. These “connected viewers” used their cell phones for a wide range of activities during the 30 days preceding our April 2012 survey:
- 38% of cell owners used their phone to keep themselves occupied during commercials or breaks in something they were watching
- 23% used their phone to exchange text messages with someone else who was watching the same program in a different location
- 22% used their phone to check whether something they heard on television was true
- 20% used their phone to visit a website that was mentioned on television
- 11% used their phone to see what other people were saying online about a program they were watching, and 11% posted their own comments online about a program they were watching using their mobile phone
- Taken together, 52% of all cell owners are “connected viewers”—meaning they use their phones while watching television …”
- RIAA: Online Music Piracy Pales In Comparison to Offline Swapping [TorrentFreak] – “A leaked presentation from the RIAA shows that online file-sharing isn’t the biggest source of illegal music acquisition in the U.S. The confidential data reveals that 65% of all music files are “unpaid” but the vast majority of these are obtained through offline swapping. […] In total, 15 percent of all acquired music (paid + unpaid) comes from P2P file-sharing and just 4 percent from cyberlockers. Offline swapping in the form of hard drive trading and burning/ripping from others is much more prevalent with 19 and 27 percent respectively. This leads to the, for us, surprising conclusion that more than 70% of all unpaid music comes from offline swapping. The chart is marked “confidential” which suggests that the RIAA doesn’t want this data to be out in the open. This is perhaps understandable since the figures don’t really help their crusade against online piracy.”
- Robin Hood Airport tweet bomb joke man wins case [BBC News] – Finally: “A man found guilty of sending a menacing tweet threatening to blow up an airport has won a challenge against his conviction. Paul Chambers, 28, of Northern Ireland, was found guilty in May 2010 of sending a “menacing electronic communication”. He was living in Doncaster, South Yorkshire, when he tweeted that he would blow up nearby Robin Hood Airport when it closed after heavy snow.
After a hearing at the High Court in London his conviction was quashed.” - The Instagram Community Hits 80 Million Users [Instagram Blog] – As of July 2012, after finally launching an Android app, and being purchased by Facebook, Instagram has 80 million registered users, who’ve posted cumulatively more than 4 billion photos.
- Music stars accuse Google of helping pirates rip off material [WA Today] – “LONDON: Roger Daltry of the Who and Brian May of Queen are among rock and pop stars who publicly attacked search engines such as Google for helping users get access to pirated copies of their music. Elton John, Andrew Lloyd Webber and Robert Plant of Led Zeppelin have also signed a letter to The Daily Telegraph in London calling for more action to tackle the illegal copying and distribution of music. Other signatories include the producer and creator of The X Factor, Simon Cowell. The letter, which will also be sent to the British Prime Minister, David Cameron, this week, highlighted the role that search engines can play in giving people access to illegal copies. Search engines must ”play their part in protecting consumers and creators from illegal sites”, the signatories said, adding that broadband companies and online advertisers must also do more to prevent piracy.”