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Digital Culture Links: April 19th 2010
Links for April 19th 2010:
- Why the Library of Congress cares about archiving our tweets [Ars Technica] – Interesting look at the motivations behind the US Library of Congress twitter archive – and their perspective on how Twitter has changed communication – and why Facebook hasn’t. Some of the challenges the Library of Congress archive will face are important issues for researchers, including dealing with shortened urls through third parties such as bit.ly and tinyurl; and whether or not to archive photos on twitter specific photos (eg twitpic) – this one seems unlikely.
- Twitter Chirp Conference – Videos [Justin.tv ] – A video archive of Twitter’s first official conference – Chirp – in April 2010.
- Facebook Ads Will Use Your Web History [Mashable] – “Facebook will soon use your activity on other web pages to target ads based on your interests, Financial Times reports. That’s potentially a big boon for advertisers, but it won’t sit well with privacy advocates. Note that Facebook already targets ads using information from your profile, and this new system will not track all of your browsing. Rather, Facebook will offer sharing buttons to interested websites. Readers will be able to click on them to share the links with their Facebook friends via Facebook Connect […] Once the user shares a link with his friends, Facebook will assume that person shared it because he or she liked it, so the company will include content from that web page in the data it uses to target ads based on user interest. The ads will appear whenever the user visits the Facebook website.”
- Internet dating [SMH] – “Australians are changing the way they date and mate, a survey shows. A Nielsen poll found one in four adults have used the internet to find a partner and another 38 per cent are considering using online dating. The other 37 per cent – many presumably in relationships – said they would never go online to meet someone. Of those who had used online dating, 33.6 per cent reported a short-term relationship, 16.2 per cent said they had a long-term relationship, 8.9 per cent said they had married or were in a defacto relationship, and 2.7 per cent had children. […] The survey shows that:
* Of those who had used online dating, 62 per cent had dated someone they met online;
* Men were slightly more likely than women to use online dating services; and
* Most of those polled (72 per cent) were seeking a serious relationship, but many were looking for friendship or just sex.
Nielsen polled 3057 people online in November and 3764 in January, with the data weighted to the general population.”
Digital Culture Links: March 25th 2010
Links for March 25th 2010:
- The bosses who snoop on Facebook | Maxine Frances Roper [The Guardian] – I’m not sure I agree with this article, but the tensions between public and private spaces versus public and private as a technological setting are well articulated: “The practice of employers running internet searches on employees is now so widespread that employment agencies offer advice on “online reputation management”. As one such site puts it: “Even a family recipe for picked gherkins can influence an employer’s opinion of you.” But just because it’s possible for employers to unearth background information that once would have been the preserve of the most diligent East German spy, does that mean they should? There is a common belief that people who share information online are deliberately seeking attention, and therefore have it coming. Yet thinking that anyone with an online presence is out for publicity is as boneheaded as the idea that anyone who dresses up nicely is out to have indiscriminate sex.”
- How the internet will turn the world upside down [mUmBRELLA] – The *very* near future: “Talk about demonstrating the scary power of the internet. In this near-future science fiction story, blogger Tom Scott shares a scenario that could very easily become a reality. It centres around how one short video clip uploaded onto the web spreads across the world like wildfire. It results in a flash mob, which turns into a riot and then ultimately, several deaths. Now, keep in mind this is not a real story. But the incidences Scott mentions in his story have all occurred – just not at the same time. At least not yet.”
(This clip would give Cory Doctorow a run for this money.) - Nestle’s Facebook meltdown [Thought Gadgets] – A Nestle public relations disaster using social media. A good how NOT to guide.
- Social Networking Rants Against Exes Turning Up In Court [Techdirt] – Another reminder that the web never forgets: “For many people, it’s natural to treat social networking platforms as being the equivalent of just talking — rather than being any sort of formal written communication. Of course, the big difference is that everything you type can be accurately saved forever — and, potentially, used against you in court. Obviously what people say out loud can also be used in court, but in an argument between, say, a broken up couple, a yelling fight just becomes a screaming match. In the social networking world, it can become evidence. Two recent stories highlight this. The first, from Eric Goldman, is the “disturbingly humorous” transcript from the court concerning a blog post about a woman’s ex-husband …”
RepoMen
While I fear the upcoming film RepoMen is unlikely to live up the the dystopian promise of its premise (the repossession of artificial organs from people who’ve defaulted on their repayments in a not-too-distant-future), I love some of their promotional posters …
Digital Culture Links: January 13th 2010
Rather Google-centric links January 13th 2010:
- Google ‘may end China operations over Gmail breaches’ [BBC News] – “Internet search company Google says it may end operations in China over alleged breaches of the e-mail accounts of Chinese human rights activists. It said it had found a “sophisticated and targeted attack on our corporate infrastructure originating from China”. It did not specifically accuse China’s government but said it was no longer willing to censor its Chinese site’s results, as the government requires. Google said the decision may mean it has to shut the site, set up in 2006.” Google’s certainly showing some real guts; read their official statement.
- Google finally enters the online storage arena with a free 1GB [Technology | guardian.co.uk] – With the announcement that Google are now supporting online file storage of any file-type via Google Docs the fabled GDrive appears one step closer! Jack Schofield examines Google’s online storage foray: “First, as Google says, you will be able to share files that Google Docs can’t handle, presumably including avi and MP3. That is clearly useful. Second, Google Docs can be a problem for companies sharing Microsoft Office files, because the features you lose when you convert to Google’s formats you can never get back. Google Docs storage will now let people share those files. And third…. Google is planning to launch ChromeOS, where computers run a Chrome browser but have no permanent local storage: everything is done “in the cloud”. Google probably does not plan to tell those folks to go somewhere else to store their files, so at that point it will need an online storage offering.”
- Uni staff migrate to the cloud [The Australian] – “More universities are set to follow Macquarie and outsource staff email to parties such as Google’s Gmail, with Curtin University close to a deal with Microsoft. About 14 Australian universities have already outsourced their student email to Gmail or Microsoft’s Live@edu service, but this week Macquarie became the first to migrate staff to the so-called cloud in a deal with Gmail. The cloud is jargon for the outsourcing of email and data services to external providers that host the data on servers that can be located across the world. Concerns about the security of intellectual property and academic privacy had made universities cautious about moving staff to the cloud. But Macquarie’s chief information officer Marc Bailey said the likes of Google and Microsoft offered vastly superior security to a university.” (Given how frustrating current arrangements can be, I welcome a cloud-based email system for Curtin staff!)
- Google Plans to Upgrade Old Billboards in Street View [RW Web] – Google’s street view becomes a virtual advertising landscape! Inspired by Minority Report perhaps? “According to a new patent that was just granted to Google, the company could soon extend the reach of its advertising program in Google Maps to Street View. This patent, which was originally filed on July 7, 2008, describes a new system for promoting ads in online mapping applications. In this patent, Google describes how it plans to identify buildings, posters, signs and billboards in these images and give advertisers the ability to replace these images with more up-to-date ads. In addition, Google also seems to plan an advertising auction for unclaimed properties. In Google’s example, the software could identify the marquis and individual window posters on a theater property and replace them with new information. Through this, a theater could promote a new play in Street View, even if the actual Street View image is completely out of date.”
Digital Culture Links: December 2nd 2009
Links for November 27th 2009 through December 2nd 2009:
- Seven’s FlashForward “leaked” to US [TV Tonight] – “Monday night’s episode of FlashForward was the last for the year on Seven, and screened before the US which took a broadcast break for Thanksgiving. That resulted in the episode being uploaded as a torrent and now “leaked” to America. The Hollywood Reporter notes that “Australians don’t care about our guilt-tinged empire-expanding holiday traditions and didn’t take a break. Whether the US-Aussie FlashForward schedule being jolted out-of-sync will result in future episodes also being leaked isn’t known.” Presumably the episode will be downloaded across the US complete with a Channel 7 watermark. It’s all rather ironic given Disney / ABC went to great lengths to make sure Aussie media didn’t reveal information on the series in the lead-up to the premiere, insisting they attend a cinema screening and sign confidentiality clauses.” (US viewers, welcome to the other side of the tyranny of digital distance!)
- The hits on iView [TV Tonight] – “Four Corners, United States of Tara, Good Game, Doctor Who, The Chaser’s War on Everything and Media Watch are the most popular titles on the ABC’s iView platform. The online catch-up service has been operating since July 2008. Since April this year there have been 6.2 million views of programs with an annual monthly average of 610,000 visits, up by 140% compared to last year. It averages 206,000 visitors per month, up by 60% compared to last year. In October 2009, ABC iView recorded its highest ever number of visitors and visits. 286,000 visitors and 1.054 million visits to ABC iView.” (Finally, streaming timeshifted TV is making solid inroads in Australia.)
- Moviegoers 2010 available for download [Marketing Strategy for Entertainment and Brand Clients – Stradella Road] – “Why does movie studio tracking and research so often surprise and disappoint us? The answer experienced movie marketers gave us in private conversations was this: We still don’t know our customers/audience as well as we should.
Where do moviegoers really spend their time? What are the social dynamics of the decision-making process? How do we synthesize the sea changes taking place with digital technologies in order to reach the right audience with the right message at the right time in the right place? We designed the Moviegoers 2010 research study to answer these questions […]
• Moviegoers spend more time each week online (19.8 hours) than they do watching TV (14.3 hours)
• 52% of moviegoers have digital video recorders (61% of the 30-39 demo) and, of those consumers, 71% fast-forward to skip commercials.
[Download the full report – PDF] - Westfield Facebook application draws fire [mUmBRELLA] – Westfield has drawn criticism over a Facebook application that may be in breach of the social networking site’s terms and conditions, despite the two companies collaborating to develop it. The application updates a user’s status with a Westfield-branded message to promote its Gift Card. It requires the user to opt in so that their status is updated to “All I Want for Christmas is a Westfield Gift Card”, with extra copy stating that the user has now gone into the draw to win a $10,000 gift card. […] But the promotion has also attracted a backlash from other users, complaining that the promotion is taking over the social networking site as friends’ status updates that feature the Westfield branding, clutter their screens. Facebook groups have also been created in opposition to it. One group, known as If All You Want For Christmas Is A Westfield Gift Card, I Don’t Want To Know, currently has over 3,300 fans.” (Spam as a Facebook App … great marketing!)
VegeSmite? Some quick thoughts on #vegefail & #nestlefamily
Twitter hastags are quickly becoming the popular shorthand to express corporate disasters with social media. Two cases in point recently: #vegefail, the dramatic, vitriolic and 100% negative response to Kraft naming a new Vegemite and Cheese product ‘iSnack 2.0’ after opening to public suggestions, and #nestlefamily in which the many, many questionable practices for Nestle regarding infant formula, and other things, resurfaced as the company courted influential ‘mummybloggers’ (a shorthand which, I gather, should really be ‘parent bloggers’ since some dads blog in this fashion, too).
First, Kraft: while having a national competition to name the new Vegemite product actually seemed a great way to harness Aussie love for all things Vegemite, especially when you receive more than 50,000 suggestions, letting Kraft simply pick a winner from all those suggestions was not such a good plan, especially when they picked ‘iSnack 2.0’ (which might be a good name for Steve Jobs’ new toaster, but not for an Australia food icon). Since the announcement last Saturday, there has been complaints, loud, angry, and funny (see one person’s response Downfall meme style! and the satirical iSnack 2.0 Twitter stream) but at the same time, the love for Vegemite was the most thing most central in these responses. All the complaints may have looked like a massive marketing fail (hence #vegefail) yet Kraft have announced today (a mere 6 days later) that they’re going back to the drawing boards and getting another new name:
In the end, though, I tend to agree that the iSnack 2.0 reaction was far from a PR disaster – whether planned from the beginning, or a clever reaction to overwhelming customer sentiment, in going back to their consumers and letting them vote once again (albeit from six safe and crappy names) Kraft both reminded most Australians how much they care about Vegemite and got more publicity for a new product than you could possibly generate with a traditional advertising campaign. (And despite the cynicism, yes, I’ve voted.)
By contrast, the recent #nestlefamily controversy erupted when Nestle attempted to court influential ‘mummybloggers’ in the US by inviting 20 or so of them to a paid retreat where Nestle could show off their latest products and get authentic mummyblogger feedback. However, Nestle seemed to give no thought at all to what openly courting social media attention might actually mean. On hearing about the planned event, and noting that some of the attendees were people she respected, PhD in Parenting wrote a long post entitled ‘An open letter to the attendees of the Nestle Family blogger event’ which reminded a lot of people about the many issues with Nestle as a company, including their long history of unethical behaviour, especially in relation to infant products, most notably, of course, being pushing infant formula in Africa. Needless to say, before the event even started, a massive debate began on Twitter between supporters and detractors of Nestle; the oddest thing, though, was the deafening silence from Nestle. For most of the debate, they remained silent and let people rage on blogs and Twitter. In leaving others to defend Nestle, some of the most angry defenders have clearly done more harm than good. I don’t have time to go too far into the details, but I recommend reading the summary by Crunchy Domestic Goddess which gives an even-handed overview of the guts of the debate in terms of the way social media has been used.
Then, in a last ditch effort, Nestle have officially joined Twitter to try and manage the #nestlefamily debates, but they still don’t understand that this is a conversation, not a PR engine. At the end of the day, this tweet seems to sum up perfectly why Nestle just don’t get social media:
Of course, now that questions are being asked loudly, if Nestle doesn’t answer them, others will.
The difference between Nestle and Kraft is simple: at the end of the day, Kraft listened and that was their salvation. Nestle could learn from their corporate cousin.
Digital Culture Links: October 1st 2009
Links for September 28th 2009 through October 1st 2009:
- Google Wave Overview [YouTube] – A nice and short (8 minute) explanation of Google Wave: it’s a hosted conversation, encouraging collaboration!
- MPs warned to avoid hasty blogs [BBC NEWS | UK | UK Politics] – The next generation of [UK] Labour MPs have been warned to be careful about what they write on blogs and websites like Twitter, Facebook and YouTube – as comments made in haste remain on the internet forever. At a packed fringe meeting hosted by Google at the Labour conference, activists, prospective and current MPs were told of the benefits of social networking sites – where politicians can get their message out without civil servants and special advisers getting in the way. Labour’s newly crowned “Twitter tsar”, MP Kerry McCarthy, made a bid to win over the sceptics by saying it did not have to be a burden […] But in a word of warning Adewale Oshineye, a Google engineer, advised prospective MPs to bear in mind they were publishing something that could be dug out years later. “When you are saying something amusing as a prospective parliamentary candidate, in four or five years’ time when you are a cabinet minister and someone digs that up…””
- Online advertising ‘overtakes TV’ [BBC NEWS | Business] – “Online advertising spending in the UK has overtaken television expenditure for the first time, a report has said. Outlay grew 4.6% to £1.752bn between January and July, according to the study by the Internet Advertising Bureau and PricewaterhouseCoopers. The recession saw overall advertising slide by 16% in the period, according to the study. E-mail campaigns, classified adverts, display ads and search marketing are all classed as online advertising. The body representing UK commercial television broadcasters said that the comparison was unfair.” (Unfair … or harder to pitch against?)
- Aussies call an end to just phoning on mobiles [The Age] – “Using mobiles for just calls and texting is a thing of the past, as a third of Australians now check emails on their handsets and more than 70 per cent access mobile entertainment and information services. In spite of the global financial crisis, the use of mobile phone services has continued to grow in the past year as more Australians buy internet-enabled smartphones, the 2009 Australian Mobile Phone Lifestyle Index reveals. Released today by the Australian Interactive Media Industry Association, the exhaustive survey of 3710 respondents found 36% used email on their mobiles in the past 12 months, and, of those, almost half used email daily – a growth rate of 80 per cent over the previous year. In last year’s survey, just 7 per cent of respondents accessed social networking sites from their handsets, but this figure has jumped this year to 32 per cent, with half of those accessing the sites daily.”
- Sarah Brown becomes Britain’s highest-profile Twitter user [Politics | guardian.co.uk] – “Sarah Brown [wife of UK PM] has overtaken Stephen Fry as Britain’s highest profile Twitter user, it emerged today. “SarahBrown10” has gained more than 775,000 followers since joining the social networking service in March, outstripping Fry’s 768,000. The number of fans keeping up with Brown’s tweets amounts to almost five times the entire Labour party membership. The prime minister’s wife steers clear of political controversy in her messages, instead giving followers glimpses into her day-to-day life and publicising her favourite charities. … Since joining Twitter, Brown has sent out 1,162 messages, each limited to 140 characters. Ross Furlong, an online public relations expert, said Brown’s tweets could help Labour despite the fact that she does not use them for campaigning purposes. “Although the content is deliberately not party political, she is effectively pressing voter flesh online, as she did in person at the Glenrothes byelection to great effect,” Furlong said .”
Digital Culture Links: September 21st 2009
Links for September 18th 2009 through September 21st 2009:
- RIP Facebook Beacon [Mashable] – “Facebook launched its ad platform “Beacon” in Nov 2007, hoping to revolutionize advertising by posting updates to your Facebook profile when you interacted with its partner sites. This week Facebook said that it has settled a class-action lawsuit against the product, agreed to shut it down completely, and will establish a $9.5 million “settlement fund” to fund initiatives related to online privacy. … Facebook Beacon was a system that posted your activity on third-party websites – Blockbuster, Gamefly, Overstock.com and more – back to your Facebook profile. Privacy advocates rallied against it, however, arguing that data was being sent without the users’ explicit permission. The situation worsened after a report claimed that Beacon was collecting data from partner sites regardless of whether users were Facebook members …” (Beacon remains one of those most teachable examples of Facebook’s privacy woes, but I’m delighted with the idea of money being spent privacy initiatives.)
- Nigeria ‘offended’ by sci-fi film [BBC NEWS | Africa] – “Nigeria’s government is asking cinemas to stop showing a science fiction film, District Nine, that it says denigrates the country’s image. Information Minister Dora Akunyili told the BBC’s Network Africa programme that she had asked the makers of the film, Sony, for an apology. She says the film portrays Nigerians as cannibals, criminals and prostitutes. An actor from the film said that it was not just Nigerians who were portrayed as villains. … But Mr Khumbanyiwa said Nigerians in the cast did not seem worried by the portrayal of their country. He suggested that the film, which depicts people wanting to eat aliens to gain the superhuman powers, should not be taken too literally. “It’s a story, you know,” he said. “It’s not like Nigerians do eat aliens. Aliens don’t even exist in the first place.”” (Well said, Mr Khumbanyiwa, well said.)
- Welcome to the (anonymous) rabbit hole [Unleashed] – Mark Pesce’s playful take on the largely unsuccessful attempts by Anonymous to take down the ACMA and Australian Prime Minster’s websites on 09/09/09/
- VICTORY: FCC to Mandate Net Neutrality for the Web [Mashable] – “The Federal Communications Commission has been in the middle of it, as it has outlined loose net neutrality guidelines in the past. But according to The Wall Street Journal, the FCC is about to propose definitive rules that could have major repercussions for the entire web. The new rules, expected to be announced Monday by Julius Genachowski, the FCC Chairman, will outline requirements for ISPs to treat all traffic on the Internet equally. This means that Comcast can’t decide that Google gets less bandwidth and Microsoft/Bing (Bing) gets more for any reason (i.e. one pays for preferential treatment). It’s also expected that the net neutrality rules will apply to wireless services, meaning they would be in effect for Internet data via your phone and 3G networks. The impact of this cannot be understated, especially as iPhones and other smart phones make the mobile web a major part of our lives.” (Excellent!)
- Google slams Murdoch plan to charge for online news [The Age] – “Publishers of general news would find it hard to charge for their content online because too much free content is available, the chief executive of Google said. Speaking to a group of British broadcasting executives via video link, Eric Schmidt said he could, however, imagine niche providers of content such as business news succeeding in this area. Schmidt was responding to an announcement by News Corp CEO Rupert Murdoch that he could start charging for content online. “In general these models have not worked for general public consumption because there are enough free sources that the marginal value of paying is not justified based on the incremental value of quantity,” he said. “So my guess is for niche and specialist markets … it will be possible to do it but I think it is unlikely that you will be able to do it for all news.””
- Meme Analysis: Kanye Interrupts, the Internet (and Obama) Listens [NewTeeVee] – Everything you ever wanted to know about the Kayne West interrrupts Taylor Swift meme …
YouTube in Australia (and marketing to Australians)
Google Australia have released the results of a survey of 3000 Australian YouTube users which is interesting in its statistics, but also for its main message: corporate marketers should be on YouTube, because well-made entertaining advertising content is just as welcome as user-generated content. I wonder how many user-generated content creators really agree? Take a look:
It’s a nifty little presentation, but in case you just want the stats, here they are from the Google Australia blog:
We’re large and diverse
- Includes all the family – 14-17 year olds only make up 7% of Australian YouTube users, 18-29 = 32%, 30-39 = 20%, 40-49 = 18%, 50-59 = 13% and 60+ = 10%
- Are workers, students, stay-at-home mums and retirees – 57% are working, 19% are stay at home, and only 15% are studying
- Encompasses all life stages – 55% are married, 35% are single and 9% are divorced
- Are not just techies and nerds – 61% of YouTube users are not tech-savvy
We’re active and engaged
- 86% of the community say YouTube is their favourite place to watch videos and 63% agree YouTube is one of their favourite websites
- 79% stay longer than they intended (on average 1 hour and 09 mins per week).
- 62% visit at least once a week
- 47% share videos when they find a video which they love
- 86% spend time on YouTube for entertainment
- 2 out of 3 people do more than just watch videos in YouTube
- 20% uploaded video
We watch a broad range of content:
- 51% music videos
- 31% movie trailers
- 27% user-generated content
- 26% TV shows
- 25% TV ads
- 22% news clips
- 18% sports news/highlights
Digital Culture Links: September 8th 2009
Links for September 4th 2009 through September 8th 2009:
- Paul McCartney, Elton John Oppose Music Piracy Plan [WA Today] – “Some of the biggest names in the music business, including Sir Elton John and Sir Paul McCartney, have slammed the record labels’ plans to disconnect from the internet people who are caught repeatedly downloading music illegally. The artists label the plans backward, illogical, expensive and “extraordinarily negative”. The movie and music industries have been pushing ISPs to implement this “three-strikes” scheme voluntarily for years but talks have stalled. In Australia, the film industry is now suing iiNet in an attempt to have the courts force ISPs to do more to prevent illegal downloading over their networks. Behind the scenes, the content owners have been pressuring the Government to step in and resolve the impasse through legislation.” (Good to see the big-name musicians explaining to the record companies that taking legal action against their fans doesn’t engender goodwill or increase sales!)
- Online advertising overtakes traditional media [SmartCompany] – “Small and medium businesses in the US are now more likely to advertise online than in traditional media, shows a new study from the US. Research from The Kelsey Group and Constat and reported on Digital Media shows that for the first time online advertising has overtaken traditional media. About 77% of US SMEs used online for advertising in August 2009 compared with just 69% that used traditional media. A year before 73% advertised online while 74% used traditional media. Steve Marshall, director of research at The Kelsey Group, says the milestone of digital/online surpassing traditional media among SMEs is an indicator of the broad shift to online platforms.” (All that targeted demographic stuff is starting to make a difference!)
- STATS: Young People Are Flocking to Twitter [Mashable] – “One of the most actively discussed topics in the Twitter universe over the past couple months has been the idea that teens don’t tweet – at least not as much as older demographics, and certainly not as actively as teens who use other popular social networking sites. Now, it appears that this story may be shifting. According to new data from comScore, younger users – specifically those in the 12-17 and 18-24 year-old demographics – are Twitter’s fastest growing audience segment.” (So … teens do tweet. Is this the mashable equivalent of a retraction, then? :P)
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